Sun Moon Lake

Comentarios destacados

• flyingethiopia

  30 abril 2014
  Don't stay here

  We visited Dalian for 3 days and chose this place because it was close to downtown and we got a good deal on a booking website for hotels. Well when we got there apparently they never received it because it took almost half an hour to get our room key. We had to show our reservation through email on our phone which they had to take pictures of. Then there was our room: our bed was the most uncomfortable bed we slept on (including different hostels around China), our bathroom was full of mildew and dirty i'm guessing because the fan in the bathroom wasn't working. Also our shower leaked and the shower liner was terrible so the floor was soaked with water. We had to use up all our towels to get it dry. The closet and furniture seemed to be dated from 50 years ago. There were a decent amount of channels including some Russian and English channels, but for some reason these channels weren't available in the morning. The cleaning staff did a decent job but they knocked on our door around 9:45am while I was in the shower. I tried my best to tell them 'not now' but I guess they thought I said 'i don't want service.' I put a 'maid service requested' sign on the door to make sure but they never came all afternoon. So I had to go downstairs just to get some towels. But the staff didn't speak any English at all. When we got there there was one girl who spoke adequate English but we only saw her once the 3 days we were there. Overall, this hotel looks really nice on the outside but it's all for show. Stay somewhere else close by.

  

• spottedhawk90

  16 septiembre 2014
  poor visit

  staff very rude at front desk,, first room we had. had so much mold in bedroom that is was a health factor.. we went and asked for a room change and was given anothe rroom and it also had mold round sink and bathtub was in badly needed repairs. we stayed here for 3 days.. i will never tell anyone to stay here..

  

• paulrowens

  09 noviembre 2014
  horrible experience

  Do NOT stay here. Reception staff helpless and indifferent, supervisor rude and insulting. Manager the worst of the lot. Hollers well, though. Room dirty, shower is the end of a flex hose; carpets stained, windows blocked, A/C blows hot air on cool or heat function (I block the door open to get fresh unheated air). Bedside lamp inoperative as is desk lamp, and half the bathroom lights (now one). Good pat, wifi not bad - not good. I left a day early - you can imagine why, and with no compensation/reimbursement at all. Still a good idea to get out. My worst lodging experience in nearly 4 months of travel in China. The WORST.

  

• Keith H

  03 junio 2017
  My stay

  I was here in March when they were upgrading the foyer. It now looks quite professional. The desk does not speak English, and my Chinese is abysmal, but hey Google translate to the rescue. You will need VPN for Facebook etc as is blocked. Pleasant enough stay. On the 15th floor, convenient for the railway about 10 minutes average walk. Down side it's also the railway terminal and sidings so a lot of train noise, starting at 06.00 etc but triple glazed so works ok 2nd floor for included breakfast, usual Chinese stuff, but cereal and coffee, butter jam plenty of fruit and salad , just help yourself. I would say it's a business hotel and there are non smoking floors after the 17th I think, just ask with Google! ! Otherwise acceptable to star standards.